oxybet Privacy Policy: Data Protection & Your Rights

This page describes what we collect when you use oxybet and how we keep that data protected. We take data privacy seriously and operate transparently about what information we hold, who we share it with, and how long we keep it. Your account at oxybet involves personal information—your identity, payment methods, betting history—and we handle all of it according to standard data protection practices.

We collect data only to deliver our service: to verify your account, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and comply with regulatory requirements. We do not sell your data to third parties. We encrypt sensitive information and restrict access to staff who need it to serve you. If you have questions about your privacy at oxybet, our support team can explain our practices in detail during business hours in English and local languages.

This policy applies to all users accessing oxybet from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions where our service is available where local law permits. If you do not agree with our privacy practices, you should not create an account.

What We Collect and How We Use It at oxybet

We collect information in two categories: information you provide and information we gather automatically. When you register an account on oxybet, we ask for your email address, password, full name, date of birth, and residential address. Before your first withdrawal, we require identity verification—you provide a copy of your passport, national ID, or driver's license, and proof of your address (utility bill or bank statement). This is our KYC (Know Your Customer) process and is mandatory for compliance.

We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from those providers. When you deposit via mobile banking, local payment, online payment, or e-wallet, we receive your account details and transaction records. We store this information encrypted and use it only to process your transactions, reconcile your balance, and prevent fraud.

We collect your betting history automatically—which markets you view, which games you play, your stakes, and your settlements. We use this data to operate the platform, generate your account statements, and comply with regulatory reporting requirements. We also record your IP address, device type, and browser information for security purposes. This helps us detect unusual account activity and prevent unauthorized access.

How We Share Your Data at oxybet

We do not sell your data. We share it only when necessary to deliver our service or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive payment information to process deposits and withdrawals. Our identity verification provider receives your ID documents to confirm your identity. Our hosting provider (which may be located outside your jurisdiction) stores our platform infrastructure. All of these partners sign confidentiality agreements and are prohibited from using your data for any purpose other than what we contracted them for.

If a court orders us to disclose information about your account, we will comply with that order. We may also disclose information if we reasonably believe it is necessary to prevent fraud, protect our platform, or enforce our terms of service. We do not proactively notify law enforcement about your account; we respond only to legal process.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences. A cookie is a small file stored on your device. When you visit oxybet, we set a session cookie so you do not need to enter your password on every page. We also use analytics cookies to understand how users navigate our site—which pages are popular, where users encounter errors. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may prevent oxybet from functioning properly. We do not use third-party tracking pixels or advertising cookies.

Your data belongs to you. We keep it encrypted, restricted, and available for your review at any time.

Your Rights and Contact

We store your data only as long as necessary. Account data is kept while your account is active and for 5 years after closure (to comply with record-keeping requirements). Your betting history is available in your account dashboard at any time. You can request a copy of all data we hold about you by contacting our support team during business hours. We will provide it in a readable format within 30 days.

You have the right to request correction of inaccurate data. If your address or payment details change, you can update them in your account settings or ask our support team to assist. You also have the right to request deletion of your account and associated data, subject to legal retention requirements. Deleting your account prevents you from accessing oxybet; you can request reactivation by contacting support, though some records may be retained for compliance.

If you have concerns about how we handle your data, or if you believe your privacy has been violated, contact our support team in English or local languages. We will investigate and respond within 10 business days. Our support team operates during business hours across Jakarta, Surabaya, Bandung, Medan, and Semarang, and can assist users in supported regions where oxybet is available where applicable law permits.

Policy Updates and Jurisdiction

We may update this privacy policy as our practices evolve or as law changes. We will notify you of material changes by email and by posting the updated policy on this page with a new effective date. Your continued use of oxybet after an update means you accept the new policy. We do not require explicit opt-in for policy updates.

Our servers may be located outside your jurisdiction. By using oxybet, you acknowledge that your data may be transferred to and stored in countries with different data protection standards than your own. We apply the same encryption and access controls regardless of server location. If you have concerns about international data transfer, contact our support team to discuss further.

This privacy policy is effective as of the date posted and applies to all oxybet users in supported regions. Services at oxybet are available only where local law permits. We comply with all applicable privacy and data protection laws in the jurisdictions where we operate.